Privacy Policy – NovaHome

Privacy Policy

Effective Date: June 11, 2026
Last Updated: June 11, 2026

NovaHome ("we", "our", or "us") operates the website getnovahome.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our store.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

  • Personal Identification Information: Name, email address, mailing address, phone number, and payment information when you place an order.
  • Device & Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically via cookies and similar technologies.
  • Order Information: Purchase history, product preferences, and shipping details.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer service requests
  • Send promotional emails (only with your consent)
  • Improve our website and product offerings
  • Comply with legal obligations
  • Prevent fraud and unauthorized transactions

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Shipping carriers, payment processors, and fulfillment partners who assist in operating our store.
  • Legal Compliance: When required by law or to protect the rights, property, or safety of NovaHome, our customers, or others.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. We use:

  • Essential Cookies: Required for the website to function properly.
  • Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
  • Marketing Cookies: Used to deliver personalized advertisements based on your interests.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Order data is typically retained for 7 years for tax and accounting purposes.

6. Your Rights – GDPR (European Users)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten").
  • Right to Restrict Processing: Request that we limit how we use your data.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing of your data for direct marketing.

To exercise any of these rights, contact us at info@getnovahome.com.

7. Your Rights – CCPA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions.
  • Right to Opt-Out: Opt out of the sale of your personal information. Note: We do not sell your personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a verifiable consumer request, email us at info@getnovahome.com or call +1 (502) 230-5170.

8. Data Security

We implement industry-standard security measures including SSL/TLS encryption for all data transmitted through our website. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

NovaHome
821 NE 9th St, Cape Coral, FL 33909
Email: info@getnovahome.com
Phone: +1 (502) 230-5170
Website: getnovahome.com