Cancellation policy
Purchase Options Cancellation Policy
At Nova Home (getnovahome.com), we offer flexible purchase options, including subscriptions, pre-orders, and payment plans, to give you the best shopping experience. You can manage or cancel these options at any time according to the terms below.
1. Subscription Cancellations
- How to Cancel: You can cancel your subscription at any time by logging into your customer account on our website or by contacting our support team at info@getnovahome.com.
- Deadline: To avoid being charged for your next cycle, please cancel your subscription at least 48 hours before your next scheduled billing or shipment date.
- Charges & Refunds: If you cancel after a recurring charge has been processed, that specific order will be fulfilled, and your cancellation will take effect starting the following month. Payments already processed for past cycles are non-refundable.
2. Pre-Order Cancellations
- How to Cancel: To cancel a pre-ordered item, please email us at info@getnovahome.com with your order number.
- Deadline: You can cancel a pre-order for a full refund at any time before the item has been packaged or shipped from our warehouse.
- Shipped Orders: Once a pre-ordered item has shipped, it can no longer be canceled. However, you may return the item for a refund once it arrives, in accordance with our standard Return Policy.
3. Installment & Payment Plans
- Commitment: By choosing a buy-now-pay-later or installment plan (such as Klarna, Affirm, or Shop Pay Installments), you commit to completing all scheduled payments.
- Cancellation: Canceling an unfulfilled order under a payment plan will stop future charges, and any initial payments will be refunded to your original payment method.
Contact Us
If you have any questions or need immediate assistance with canceling a purchase option, please reach out to us:
- Email: info@getnovahome.com
- Website: https://getnovahome.com