Shipping policy
Shipping Policy
Thank you for visiting and shopping at GetNovaHome.com. Following are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. Our order cut-off time is 5:00 PM (EST). Orders placed after this time will begin processing the following business day.
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. Our order cut-off time is 5:00 PM (EST). Orders placed after this time will begin processing the following business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.
2. Shipping Rates & Delivery Estimates
We are proud to offer FREE Standard Shipping on all orders within the United States.
We are proud to offer FREE Standard Shipping on all orders within the United States.
- Shipping Method: Standard Shipping
- Estimated Delivery Time: 7-12 business days
- Shipping Cost: FREE
Please note: Delivery delays can occasionally occur due to carrier issues, peak seasons, or customs clearance.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
4. Shipping Destinations
We currently only ship to addresses within the United States. Please note that we do not ship to P.O. boxes or APO/FPO addresses at this time.
We currently only ship to addresses within the United States. Please note that we do not ship to P.O. boxes or APO/FPO addresses at this time.
5. Customs, Duties, and Taxes
GetNovaHome.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
GetNovaHome.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages
If you received your order damaged, please contact us immediately at info@getnovahome.com with your order number and photos of the damaged item. We will work to resolve the issue as quickly as possible by sending a replacement or issuing a refund.
If you received your order damaged, please contact us immediately at info@getnovahome.com with your order number and photos of the damaged item. We will work to resolve the issue as quickly as possible by sending a replacement or issuing a refund.