Question 1

What's NovaHome's shipping situation? Do I get free shipping?

Accepted Answer

Good news! We offer free standard shipping on all orders within the United States, no minimum purchase needed. We aim to process orders within 1-3 business days, and standard delivery usually takes 7 to 15 business days. You'll get a tracking email once it ships!

Question 2

I'm not sure about the quality. Are NovaHome products safe for my family?

Accepted Answer

Absolutely! At NovaHome, we're committed to your peace of mind. We carefully select and rigorously test all our products to ensure they meet the highest safety and quality standards. They are safe for family homes when used as directed.

Question 3

What if the item isn't quite right? What's the return process?

Accepted Answer

No worries! We offer a 30-day money-back guarantee. If you're not totally satisfied, simply return the unused item in its original packaging within 30 days of delivery for a full refund or exchange. Just email support@novahome.com with your order number to get started.

Question 4

How can I see where my order is after it ships?

Accepted Answer

Once your order is on its way, we'll send you a confirmation email with a tracking number. You can use this to follow your package's journey right to your door. Checking the status of your NovaHome order is easy!

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Frequently Asked Questions – NovaHome

Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Can I track my order?

Do you ship internationally?

Returns & Refunds

What is your return policy?

What if I receive a damaged item?

Payments

What payment methods do you accept?

Contact

How do I reach customer support?

NovaHome